What is the difference between P2P texting and sending out mass text "blasts"?
Mass texting, or "Blasting" messages is the method of sending out a bunch of texts at one time to send one universal message to tons of people at once. This method is done automatically, and can only be sent to contacts who have "opted-in" or consented to you reaching out to them. People can only respond with keywords that automatically trigger the next text. So they will never be able to interact personally if they have a question or comment. You can read more about the limitations of robo texting here.
Why are organizations or companies texting people?
Text messages are viewed as much less intrusive than phone calls, so even when people can't talk. They can still text. Most people actually prefer to talk to a company via text, but do not have the ability to do so. Another benefit of texting is that contacts can simply respond whenever they have time. So there is no rush and no worries.
What is the TCPA?
TCPA stands for "Telephone Consumer Protection Act". It was implemented in 1991, and is an ammendment of the Communications Act of 1934. As times and techonology changed, so did the challenges that came with it. This act was implemented to protect people just like you from being harrassed on the phone with the rise of robocalls and telemarketing. Learn more about the TCPA here.
How can you tell if a text is from a robot or P2P?
Robotexts use short codes that are typically 3-6 digits long. P2P texts use real, 10 digit phone numbers so that the contact can look at the message and know that this is a real text from a real person.
Do these texts get sent out a human or a bot?
Every single text message sent through our platform is sent from a highly trained live communicator to ensure the most accurate data possible from a neutral and reliable source.
Do you ever ask people for personal information?
When texting on your behalf, we typically never ask for personal details such as full name, address, or any account or card numbers. If you have a special campaign that requires any of this we can definitely accomodate you.
Can contacts unsubscribe?
Of course. We never want to make anyone do anything they don't want to do. All the contact has to do is tell us to take them off of the list, or that they do not want to be contacted again, or that they wish to unsubscribe.
Why text messages?
It's simple. People prefer texting. It's quick, it's easy, it's convenient. Did you know that 90% of text messages are read in 3 minutes or less? If you want to reach people effectively, you need to reach people where they reach most - their phones.
What if my question wasn't answered here?
Call us, texts us, email us, chat with us, or leave a message in the box at the bottom, and we can answer any question that is on your mind!